Terms & Conditions

Event Details

Details of each of our events are displayed within the events pages of our website.

Some events only require the payment of garden admission. Where this is the case it will be stated within the event description e.g. Normal Admission Applies. There is no requirement to purchase garden admission in advance for such events, unless otherwise recommended within the event description, or advised by a member of Chalice Well staff.

Return, Refund and Cancellation Policy

Tickets for events and garden admission are non-refundable and non-transferable unless the event is cancelled by Chalice Well Trust.

Refunds will only be considered if an event is cancelled by the Chalice Well Trust or, in the case of garden admission purchased in advance, if the gardens are closed.

A cancellation or a no-show by an advertised performer constitutes a cancellation made by Chalice Well Trust.

Requests for refunds can be made by contacting Chalice Well Trust customer services.

Event/Garden Admission Booking Online

The purchaser will receive confirmation of payment by email.

Unless otherwise instructed within the event description, the purchaser will receive an email with the e-ticket within the body of the email or as an attachment.

The purchaser is advised to bring a device displaying the e-ticket information or a print off the email/e-ticket to the event/garden as proof of purchase.

Event/Garden Admission Booking by Telephone/Post

The purchaser will receive confirmation of payment by post, in the form of a credit/debit card receipt and/or ticket(s), within 14 days of the date Chalice Well Trust receive the booking request.

If an email address has been provided by the purchaser, they will receive an email with the e-ticket within the body of the email or as an attachment.

The purchaser is advised to bring a device displaying the e-ticket information or a print off the email/e-ticket to the event/garden as proof of purchase.